Privacy Policy

Last updated: 27 September 2026

N5&12 respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how N5&12 collects, uses, stores and protects personal information when you visit our website, contact us, or enquire about our design and consultancy services.

1. Who We Are

N5&12 provides professional design and consultancy services.

For the purposes of UK data protection law, N5&12 is the data controller responsible for personal information collected through this website and through enquiries made to us.

Website: www.N5&12.com
Email: nikki@N5&12.com

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the email address above.

2. Information We May Collect

We only collect personal information that is reasonably necessary to operate our website, respond to enquiries and provide our services.

When you contact us through our website or directly by email, we may collect information including:

Your name
Your email address
Your telephone number, if provided
Your company or organisation name, if provided
Information you include within an enquiry or message
Information concerning a project or service you would like us to provide
Correspondence between you and N5&12

Our website may also collect certain technical information automatically, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Approximate visit times and duration
Referring website or source
Cookie and similar technical information

The exact information collected automatically depends upon the website technologies and settings in use.

3. How We Use Your Information

We may use personal information to:

Respond to enquiries
Discuss potential projects
Prepare quotations or proposals
Provide services that you have requested
Communicate with clients regarding ongoing projects
Maintain appropriate business and project records
Operate, maintain and secure our website
Understand how visitors use our website
Improve our website and services
Meet legal, regulatory, accounting or other legitimate business requirements

N5&12 does not currently operate customer accounts or sell products directly through this website.

We do not use information submitted through the website for unsolicited email marketing or newsletters.

4. Our Lawful Basis for Processing Information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending upon the circumstances, N5&12 may process your information because:

Contract — processing is necessary to provide services you have requested or to take steps at your request before entering into a contract, such as discussing a project or preparing a quotation.

Legitimate interests — processing is necessary for the legitimate operation of N5&12, such as responding to business enquiries, maintaining appropriate business records, protecting the security of our website and improving our services, provided that these interests do not override your rights and interests.

Legal obligation — we may need to retain or process certain information to comply with legal, taxation, accounting or regulatory obligations.

Consent — where required, for example for certain non-essential cookies or similar website technologies, we may rely upon your consent. Where processing relies on consent, you may withdraw that consent.

5. Contact Forms

If you submit an enquiry through our website contact form, the information you provide will be used to respond to your enquiry and, where applicable, discuss or provide our services.

Please only provide information that is relevant to your enquiry.

Information submitted through a contact form may be transmitted or stored using services provided by our website and hosting providers.

6. Website Hosting and IONOS

Our website uses services provided by IONOS, including website hosting and website performance/analytics functionality such as IONOS Performance Co-Pilot.

As part of providing these services, technical information relating to visits to the website may be processed. This can include information relating to the visitor's device, browser, IP address, website usage and performance.

Some of this processing may be necessary for the technical operation, security and performance of the website.

Where cookies or similar technologies are not strictly necessary, they will be handled in accordance with applicable consent requirements.

7. Cookies

Our website may use cookies and similar technologies.

Cookies are small pieces of information stored on your device when you visit a website. They can be used for purposes including:

Ensuring the website functions correctly
Maintaining website security
Measuring website performance
Understanding how visitors use the website
Remembering relevant website preferences

Some cookies may be strictly necessary for the website to operate and do not require consent.

Where cookies or similar technologies require consent, you will be given an appropriate choice before they are used.

You can also control or delete cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.

8. Analytics and Website Performance

We may use website analytics and performance tools to understand how our website is being used and to identify technical or performance issues.

This information may include general information about page visits, website performance, browser or device information and how visitors interact with the website.

We use this information to maintain and improve the website rather than to identify individual visitors unnecessarily.

9. Sharing Your Information

N5&12 does not sell or rent your personal information.

We may share information with trusted service providers where reasonably necessary to operate our business or website. This may include:

Website hosting and infrastructure providers
Email providers
IT and technical service providers
Professional advisers such as accountants or legal advisers where necessary

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

Service providers acting on our behalf are expected to process personal information appropriately and only for relevant purposes.

10. International Data Transfers

Some technology or service providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps where required by law to ensure that the information receives an appropriate level of protection.

11. How Long We Keep Information

We do not keep personal information for longer than reasonably necessary.

The appropriate retention period depends upon why the information was collected.

General enquiries that do not lead to a business relationship will normally be retained only for as long as reasonably necessary to deal with the enquiry and any related follow-up.

Where an enquiry results in a project or business relationship, relevant correspondence and project information may be retained for longer where necessary for contractual, business, accounting, taxation or legal purposes.

Information will be deleted or securely disposed of when it is no longer reasonably required, subject to any applicable legal retention requirements.

12. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Your Data Protection Rights

Depending upon the circumstances and applicable law, you may have rights relating to your personal information, including the right to:

Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to erase personal information in certain circumstances
Ask us to restrict the processing of your information
Object to certain processing
Request transfer of certain information in a portable format where applicable
Withdraw consent where processing is based upon consent

You also have the right to object to processing based upon legitimate interests in circumstances provided by data protection law.

Not every right applies in every circumstance.

To exercise your rights, please contact:

nikki@N5&12.com

We may need to verify your identity before responding to a request.

14. Complaints

If you have concerns about how N5&12 handles your personal information, please contact us first so that we have an opportunity to investigate and address the matter.

You also have the right to raise a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information about your rights and making a complaint is available from the Information Commissioner's Office.

15. Links to Other Websites

Our website may contain links to websites operated by other organisations.

N5&12 is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy information provided by those websites before supplying personal information.

16. Children

Our services are intended primarily for businesses and individuals seeking professional design and consultancy services and are not specifically directed towards children.

We do not knowingly seek to collect personal information from children through this website.

17. Automated Decision-Making

N5&12 does not use information collected through this website to make solely automated decisions that have legal or similarly significant effects on individuals.

18. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our website, services, legal obligations or the way we process personal information.

The latest version will be published on this website and the date at the top of the policy will be updated accordingly.

19. Contact

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your information is handled, please contact:

N5&12
Email: nikki@N5&12.com
Website: www.N5&12.com